Privacy Policy

1. Introduction

Welcome to Cartivo ("we," "our," or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (cartivo.digital) and use our Point of Sale (POS) software, mobile applications, and associated services (collectively, the "Services").

If you have any questions or concerns about this privacy notice, or our practices with regards to your personal information, please contact us at [email protected].

2. Information We Collect

We collect personal information that you voluntarily provide to us when you register on the Services, express an interest in obtaining information about us or our products, or otherwise contact us.

• Personal Data Provided by You: We collect names, phone numbers, email addresses, job titles, billing addresses, and business information.
• Payment Data: We may collect data necessary to process your payment if you make purchases, such as your payment instrument number (such as a credit card number) and the security code associated with your payment instrument.
• Automatically Collected Data: Information such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, and information about how and when you use our Services.

3. How We Use Your Information

We use personal information collected via our Services for a variety of business purposes described below. We process your personal information for these purposes in reliance on our legitimate business interests, in order to enter into or perform a contract with you, with your consent, and/or for compliance with our legal obligations.

• To facilitate account creation and logon process.
• To provide and manage your subscription and business workspace.
• To send administrative information to you, such as product, service, and new feature information and/or information about changes to our terms, conditions, and policies.
• To protect our Services (for example, fraud monitoring and prevention).
• To request feedback and to contact you about your use of our Services.
• To respond to user inquiries/offer support to users.

4. Sharing Your Information

We only share information with your consent, to comply with laws, to provide you with services, to protect your rights, or to fulfill business obligations. We may process or share your data that we hold based on the following legal basis:

• Consent: We may process your data if you have given us specific consent to use your personal information.
• Legitimate Interests: We may process your data when it is reasonably necessary to achieve our legitimate business interests.
• Vendors and Third-Party Service Providers: We may share your data with third-party vendors, service providers, contractors, or agents who perform services for us or on our behalf and require access to such information to do that work.

5. Data Security

We have implemented appropriate technical and organizational security measures designed to protect the security of any personal information we process. However, despite our safeguards and efforts to secure your information, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure. We cannot promise or guarantee that hackers, cybercriminals, or other unauthorized third parties will not be able to defeat our security.

6. Data Retention

We will only keep your personal information for as long as it is necessary for the purposes set out in this privacy notice, unless a longer retention period is required or permitted by law. When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize such information.

7. Your Privacy Rights

In some regions, you have certain rights under applicable data protection laws. These may include the right to request access and obtain a copy of your personal information, to request rectification or erasure, to restrict the processing of your personal information, and, if applicable, to data portability. Make such requests by contacting us using the contact details provided below.

If we are relying on your consent to process your personal information, you have the right to withdraw your consent at any time.

8. Updates to this Notice

We may update this privacy notice from time to time. The updated version will be indicated by an updated "Revised" date and the updated version will be effective as soon as it is accessible. We encourage you to review this privacy notice frequently to be informed of how we are protecting your information.

9. Contact Us

If you have questions or comments about this notice, you may email us at [email protected] or by post to: